Knowledgebase
Installing/Reinstalling .Net 4 or the Crystal Reports Runtime Engine Manually and Service Packs
Posted by Jeff-Net Fan Support on 14 June 2012 08:48 AM

If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps...

Note: If you are simply UPGRADING your runtime engine, you do not need to do anything with .Net 4. Just download and install the higher runtime engine. 

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1) Download the .Net 4 (or 4.5) installer directly from Microsoft:

http://www.microsoft.com/en-us/download/details.aspx?id=17851

(Install and/or repair your .Net 4 or 4.5 installation)

Note: Microsoft now has a .Net repair tool:

http://support.microsoft.com/kb/2698555

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2) Next, download and run the Crystal runtime engine installer separately:

SP3: https://jeff-net.com/software/CRRuntime_32bit_13_0_3.msi

Note: SP3 is the runtime service pack we recommend the most. It is most stable of the runtime service packs.

SP20: https://jeff-net.com/software/CRRuntime_32bit_13_0_20.msi

Note: SP20 is the runtime service pack we recommend for later operating systems like Windows Server 2016 or later. SP20 now ships with our full installer instead of SP3.

 

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All runtime engines here (SP3 is recommended by Jeff-Net for being most stable) :

SP1: https://jeff-net.com/software/CRRuntime_32bit_13_0_1.msi

SP2: https://jeff-net.com/software/CRRuntime_32bit_13_0_2.msi

SP3: https://jeff-net.com/software/CRRuntime_32bit_13_0_3.msi 

SP4: https://jeff-net.com/software/CRRuntime_32bit_13_0_4.msi

SP5: https://jeff-net.com/software/CRRuntime_32bit_13_0_5.msi

SP6: https://jeff-net.com/software/CRRuntime_32bit_13_0_6.msi

SP7: https://jeff-net.com/software/CRRuntime_32bit_13_0_7.msi

SP8: https://jeff-net.com/software/CRRuntime_32bit_13_0_8.msi

SP9: https://jeff-net.com/software/CRRuntime_32bit_13_0_9.msi

SP10: https://jeff-net.com/software/CRRuntime_32bit_13_0_10.msi

SP11: (This release was pulled by SAP for being too buggy)

SP12: https://jeff-net.com/software/CRRuntime_32bit_13_0_12.msi

SP13: https://jeff-net.com/software/CRRuntime_32bit_13_0_13.msi

SP14:  https://jeff-net.com/software/CRRuntime_32bit_13_0_14.msi

SP15:  https://jeff-net.com/software/CRRuntime_32bit_13_0_15.msi

SP16:  https://jeff-net.com/software/CRRuntime_32bit_13_0_16.msi

SP17:  https://jeff-net.com/software/CRRuntime_32bit_13_0_17.msi

SP18:  https://jeff-net.com/software/CRRuntime_32bit_13_0_18.msi

SP19:  https://jeff-net.com/software/CRRuntime_32bit_13_0_19.msi

SP20https://jeff-net.com/software/CRRuntime_32bit_13_0_20.msi

SP21:  Do NOT install past SP20 until further notice --- It will break Report Runner

SP22:  Do NOT install past SP20 until further notice --- It will break Report Runner

 

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Replacing/Uninstalling a Later Service Pack with an Older One:

You can upgrade any service pack by installing a later one. If you need to install a previous service pack (like go from SP10 to SP3), you will need to manually uninstall (and clean up) the later service pack/runtime engine... then install the previous one. Please follow the steps in this KB article to install a previous service pack:

https://support.jeff-net.com/index.php?/Knowledgebase/Article/View/78/8/how-to-fix-xls-xlsn-export-bug---xls-exports-crash-in-memory---uninstalling-a-crystal-reports-runtime-service-pack

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The runtime engine gets installed here:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\

32-bit edition DLLs:

32-bit machine: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

64-bit edition DLLs:

32-bit machine: N\A

64-bit machine: C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64

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SAP Recommended Trouble-Shooting Tools:

https://support.jeff-net.com/index.php?/Knowledgebase/Article/View/86/0/sap-recommending-trouble-shooting-tools

SAP Service Pack Links and Issues Addressed and Fixed:

http://www.crystalreports.com/crvs/confirm/