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Knowledgebase : Report Runner Viewer

VIDEO TUTORIAL FOR MANUAL INSTALL: https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-runner [https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-...
QUESTION: My Crystal report won't run. What's the problem? ANSWER: There are a number of possible reasons: 1) Does it work in Crystal Reports? This is always the starting point. If your answer is "I don't have Crystal Reports" or "I don't know Crystal...
QUESTION: How do you configure the Viewer with a password and secure and/or lock it down? ANSWER: Yes, customizing the Viewer and locking it down is very easy. There are over 80 customization options in a file named JNRRV.INI. It's located in your J...
Other than "Thank you!" and "You guys are great!", the most common phrase we hear doing support is "BUT IT WORKS IN CRYSTAL REPORTS!"... here is the LOOOOOONNNNNNNNGGGGG answer to that phrase/question... --- First off, we understand that it works in C...
We have many customization options for our software products. We use simple INI files to make these settings available. JNRRV.INI is the settings and customization file for Report Runner Viewer. JNRRB.INI is the settings and customization file for Rep...
QUESTION: There seems to be a long delay in showing the Parameter Window when selecting a report from the list and selecting the 'View Report' button. That is... the time before the Parameter Window appears. What could be the problem? ANSWER: ...
If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps... Note: If you are simply ...
PROBLEM: When I run my Crystal Report in your Viewer, all of my dynamic parameter values do not show up. The Viewer seems to be cutting the list of values short. ANSWER: Your query is basically timing out while the Viewer fetches the values. You can...
QUESTION: Is there a way to test an OLE DB connection? I'm trying to run a report on a new machine and it is getting a database connection error. ANSWER: Yes. As long as you know the OLE DB connection information from your report (you can see this in Cr...
QUESTION: Is there a way to get volume discounts on licensing? ANSWER: For Report Runner Viewer, it's already built into the webstore. The more you buy, the less your licenses will cost. You might ask, well if I buy 15 now and 10 later, can I get the 25...
Q: Will Report Runner Run On Windows X Operating System? A: To answer this question, we need to answer based on the version of our software that you're using. We will give a short answer first, then give a long answer as to why. 2016 USERS: 2013 (prev...
Effective August 1, 2012, we have increased pricing of legacy software (versions 8.5, 10, 11, and 2008). We are increasing prices to cover additional costs of licencing time and support. THERE ARE NO ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEASE (...
QUESTION: How do I obtain the log file for Report Runner Viewer or Report Runner Batch? --- ANSWER: We are here to help you! When you contact us for support, we will always request the log file to know how to best serve you with your particular re...
PROBLEM: When I export to PDF, my images (JPEG, JPG, PNG, BMP) are low resolution or fuzzy. How do I get them clearer and "cleaner" looking? SOLUTION: In Crystal Reports, open the report (RPT file), and go to File, Report Options, and check (turn on...
PROBLEM: You have drives that show up in Windows Explorer, but they do not show up in Report Runner Viewer. You may also have drives that show up for one user, but not for another. ANSWER:  We make available the drives that Windows reports back to u...
PROBLEM: Your PC can not reach our licensing server due to a firewall or some other internal policy. You need to configure a proxy server. --- ANSWER: In the file jnrr_license.ini, you can configure your proxy server settings. This file is found i...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN UPGRADED TO GREATER THAN SERVICE PACK 20 (SP20) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP20 OR LOWER/PREVIOUS TO BE INSTALLED." --- STEP 1: If you are getting the above message, please do...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN DOWNGRADED TO LESS THAN SERVICE PACK 21 (SP21) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP21 OR GREATER TO BE INSTALLED."  --- STEP 1: If you are getting the above message, please download ...
Q: We send a lot of emails with Crystal Reports attached from Report Runner Viewer. Is there a way to set a default Subject and/or set a default message or signature? A: Follow these steps: * Edit your JNRRV.INI [https://support.jeff-net.com/index.p...
PROBLEM: Report Runner or Crystal Reports is showing an error from a formula of DivideByZero (divide by zero). SOLUTION: That "DivideByZero" message is actually an error in the report (not anything with our Report Runner software). DivideByZero occ...