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Knowledgebase : Report Runner Batch

VIDEO TUTORIAL FOR MANUAL INSTALL: https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-runner [https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-...
QUESTION: My Crystal report won't run. What's the problem? ANSWER: There are a number of possible reasons: 1) Does it work in Crystal Reports? This is always the starting point. If your answer is "I don't have Crystal Reports" or "I don't know Crystal...
QUESTION: My scheduled reports won't run but it works fine when I run them manually. What's the problem? PRE-ANSWER: It is important to understand there is ZERO difference between how a batch is run manually or scheduled using Report Runner Batch. Z...
Other than "Thank you!" and "You guys are great!", the most common phrase we hear doing support is "BUT IT WORKS IN CRYSTAL REPORTS!"... here is the LOOOOOONNNNNNNNGGGGG answer to that phrase/question... --- First off, we understand that it works in C...
In release 2013.90, we developed scheduling reports and added them to our System Reports directory. Our System Reports (End of Batch Notification, Batch Message, and now these scheduling reports) get installed with the full installer, but not the updater ...
We have many customization options for our software products. We use simple INI files to make these settings available. JNRRV.INI is the settings and customization file for Report Runner Viewer. JNRRB.INI is the settings and customization file for Rep...
INQUIRY: I want to automatically run my reports on a scheduled basis. I don't want to run them manually. How can I do this? SOLUTION: You want our Report Runner Batch [http://jeff-net.com/products/crystal-reports-scheduler-automation] product.
Problem: If you have a report being sent as a CSV file via Report Runner Batch (JNRRB) and have the problem where the report has " around the text fields. When you output the file to CSV from Crystal there are no speech marks at all in the file...
INQUIRY: What authorities/permissions are needed for the Report Runner Batch User when creating and running a scheduled task? ANSWER: A Report Runner Batch User manually running a batch needs read/write access for primarily two things: 1) All sett...
QUESTION: I'm having a challenge with bundling emails. I want to group like emails together. One batch bundles fine, and the other batch does not work. How can I fix this? ANSWER: The trick to the "bundling" of attachments is making sure the email a...
QUESTION: How do I set up a report to be sent via text message? ANSWER: You simply create a report that when exported via text, it exports only your text message (your custom alert... like a stock count or total critical tickets, etc). Then set th...
If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps... Note: If you are simply ...
QUESTION: Is there a way to test an OLE DB connection? I'm trying to run a report on a new machine and it is getting a database connection error. ANSWER: Yes. As long as you know the OLE DB connection information from your report (you can see this in Cr...
QUESTION: Is there a way to get volume discounts on licensing? ANSWER: For Report Runner Viewer, it's already built into the webstore. The more you buy, the less your licenses will cost. You might ask, well if I buy 15 now and 10 later, can I get the 25...
Q: Will Report Runner Run On Windows X Operating System? A: To answer this question, we need to answer based on the version of our software that you're using. We will give a short answer first, then give a long answer as to why. 2016 USERS: 2013 (prev...
Effective August 1, 2012, we have increased pricing of legacy software (versions 8.5, 10, 11, and 2008). We are increasing prices to cover additional costs of licencing time and support. THERE ARE NO ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEASE (...
QUESTION: How do I obtain the log file for Report Runner Viewer or Report Runner Batch? --- ANSWER: We are here to help you! When you contact us for support, we will always request the log file to know how to best serve you with your particular re...
PROBLEM: Windows Task Scheduler Fails With Error Code 2147943785 SOLUTION: This is usually due to a permissions issue. It's due to the user that is running the scheduled task not having the Log On As Batch Job assignment. To fix it, have your Network Ad...
QUESTION: How can I send secure certificate signed mail (S/MIME) from Report Runner Batch? ANSWER: Just follow these steps: 1) In Report Runner Batch, go to Home, Settings, Mail Settings Tab, Click on SSL/TSL/SMIME button 2) Select S/MIME 3...
PROBLEM: When I export to PDF, my images (JPEG, JPG, PNG, BMP) are low resolution or fuzzy. How do I get them clearer and "cleaner" looking? SOLUTION: In Crystal Reports, open the report (RPT file), and go to File, Report Options, and check (turn on...
QUESTIONS: 1) How can I customize the output file name in an emailed or FTP'd job? 2) How can I put a long date or use a report variable in the email subject? 3) How can I automatically add a date/time stamp to an output file? 4) I have global dat...
PROBLEM: Your PC can not reach our licensing server due to a firewall or some other internal policy. You need to configure a proxy server. --- ANSWER: In the file jnrr_license.ini, you can configure your proxy server settings. This file is found i...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN UPGRADED TO GREATER THAN SERVICE PACK 20 (SP20) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP20 OR LOWER/PREVIOUS TO BE INSTALLED." --- STEP 1: If you are getting the above message, please do...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN DOWNGRADED TO LESS THAN SERVICE PACK 21 (SP21) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP21 OR GREATER TO BE INSTALLED."  --- STEP 1: If you are getting the above message, please download ...
QUESTION: How Do I Set The Order The Reports In A Batch Are Executed? ANSWER: By default, batches are auto-sorted on output type (file, FTP, email, etc) and output destination (filename, settings, email list, etc). If you want to define a specific ...
QUESTION: With the 'End Of Batch Notification Report', is it possible to NOT report an error when the job is cancelled due to zero records? When 'Cancel Output If 0 Records' is selected... ANSWER: Edit the 'End of Batch Notification Report' in Cryst...
PROBLEM: Emails sent to internal email accounts work. Emails to external email accounts fail. SOLUTION: Not being able to send to external mail clients is NOT due to a setting within our software. While we do have a hidden/optional configuration set...
PROBLEM: Report Runner or Crystal Reports is showing an error from a formula of DivideByZero (divide by zero). SOLUTION: That "DivideByZero" message is actually an error in the report (not anything with our Report Runner software). DivideByZero occ...