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VIDEO TUTORIAL FOR MANUAL INSTALL: https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-runner [https://support.jeff-net.com/index.php?/Default/Knowledgebase/Article/View/53/5/video---installing-report-...
QUESTION: My Crystal report won't run. What's the problem? ANSWER: There are a number of possible reasons: 1) Does it work in Crystal Reports? This is always the starting point. If your answer is "I don't have Crystal Reports" or "I don't know Crystal...
QUESTION: How do you run reports via the command line with Report Runner Viewer? ANSWER: The basic keywords available via the command line are: * JNREPORT=PathAndReportFileName * JNID=DatabaseID * JNPASSWORD=DatabasePassword * JNRECORDSELECTIO...
QUESTION: How do you configure the Viewer with a password and secure and/or lock it down? ANSWER: Yes, customizing the Viewer and locking it down is very easy. There are over 80 customization options in a file named JNRRV.INI. It's located in your J...
Other than "Thank you!" and "You guys are great!", the most common phrase we hear doing support is "BUT IT WORKS IN CRYSTAL REPORTS!"... here is the LOOOOOONNNNNNNNGGGGG answer to that phrase/question... --- First off, we understand that it works in C...
We have many customization options for our software products. We use simple INI files to make these settings available. JNRRV.INI is the settings and customization file for Report Runner Viewer. JNRRB.INI is the settings and customization file for Rep...
This document is written to remove any grey areas in our licensing and support policies. This is not a "legal jargon" document. It is an attempt to give an extra clear, detailed, explanation of what is covered in your licensing, what we will and will not ...
PROBLEM: If you get an access violation in IRSETUP.EXE while trying to run our installer   SOLUTION: Make sure you are using an ADMINISTRATOR level ID with Add/Remove Programs (or the likes) to run the installer If that doesn't work, check your DEP ...
ERROR: A Number, Currency Amount, Boolean, Date, Time, Date-Time, or String Is Expected Here EXPLANATION: You're getting the error message "A Number, Currency Amount, Boolean, Date, Time, Date-Time, or String Is Expected Here". In general, this happens w...
INQUIRY: I want my users to be able to view Crystal Reports on their PCs without purchasing or installing Crystal Reports. SOLUTION: You want our Report Runner Viewer [http://jeff-net.com/products/crystal-reports-viewer] product.
ERROR: Microsoft ODBC Error - Logon Failed. I can't view my report. EXPLANATION: After clicking the VIEW button the report is processed and then this error appears... "Logon Failed. Details : IM002:[Microsoft][ODBC Driver Manager] data source name not fo...
QUESTION: Can I pass Crystal Reports parameters via the command line? ANSWER: I am using your command line option to view reports. I am able to pass the report, user ID, and password. Can I pass parameters, too? Yes, parameters can be passed via the co...
QUESTION: Can the Viewer save my password so I don't have to type it in everytime? ANSWER: By default, the password is not saved everytime the user opens Report Runner Viewer. This is done for security purposes, as anyone would be able to run reports wi...
QUESTION: I am viewing a report with saved data. I do not see a way to refresh the report. It's available in Crystal Reports. Why not your Viewer? ANSWER: By default, the refresh button is hidden in the Viewer when you click on [View Report with Saved Da...
QUESTION: How Do I Limit Exporting or Export Options For My End User? I have downloaded the Report Runner Viewer, and it works well. I would like to limit the export options that the user has available when selecting the export from the viewer. Is this po...
QUESTION: I have a report that I would like to send to the printer without having to view it first (I want to call it from another application). Can I print a Crystal Reports template via the command line without viewing it first? ANSWER: Yes, you can p...
QUESTION: How do I know what version I am on? ANSWER: There are two (2) ways to verify your version of Report Runner. * Simply select the HELP menu at the top and then select the DEBUGGING button. A drop down menu will be available for you to se...
PROBLEM: This error message "Invalid Export DLL or Export Format" exporting to Excel XLS is generally triggered by Crystal Reports templates connecting to Oracle via the Oracle ODBC driver (instead of Microsoft Oracle ODBC driver). There is an issu...
QUESTION: There seems to be a long delay in showing the Parameter Window when selecting a report from the list and selecting the 'View Report' button. That is... the time before the Parameter Window appears. What could be the problem? ANSWER: ...
Problem: Unwanted/duplicate text characters (such as the letter "t") are being added to the report when exported to PDF. A printed report and exporting to text seems to be fine.  Solution: After doing some Googling, this is a k...
INQUIRY: How do I set up or configure my GMail SMTP Server for Report Runner Viewer or Report Runner Batch? --- SOLUTION: * Set your SMTP server to whatever it is (smtp.jeff-net.com) * Set your email account to whatever it is (bob@jeff-net.com...
PROBLEM: On a machine with no internet access, when trying to run a report, it is taking a long time and it seems like it is locked up. I have other PCs without internet access, and the report opens and runs quickly on them. What could be the probl...
If you're getting installation errors installing the Crystal Reports runtime engine, running our FULL Report Runner installer, make sure you're installing with administrator permissions, and please try the following two steps... Note: If you are simply ...
PROBLEM: When I run my Crystal Report in your Viewer, all of my dynamic parameter values do not show up. The Viewer seems to be cutting the list of values short. ANSWER: Your query is basically timing out while the Viewer fetches the values. You can...
QUESTION: Is there a way to test an OLE DB connection? I'm trying to run a report on a new machine and it is getting a database connection error. ANSWER: Yes. As long as you know the OLE DB connection information from your report (you can see this in Cr...
QUESTION: Is there a way to get volume discounts on licensing? ANSWER: For Report Runner Viewer, it's already built into the webstore. The more you buy, the less your licenses will cost. You might ask, well if I buy 15 now and 10 later, can I get the 25...
Q: Will Report Runner Run On Windows X Operating System? A: To answer this question, we need to answer based on the version of our software that you're using. We will give a short answer first, then give a long answer as to why. 2016 USERS: 2013 (prev...
Effective August 1, 2012, we have increased pricing of legacy software (versions 8.5, 10, 11, and 2008). We are increasing prices to cover additional costs of licencing time and support. THERE ARE NO ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEASE (...
QUESTION: How do I obtain the log file for Report Runner Viewer or Report Runner Batch? --- ANSWER: We are here to help you! When you contact us for support, we will always request the log file to know how to best serve you with your particular re...
ISSUE: We have a report that uses an IDAutomation barcode font. The report renders correctly, but when exported to PDF, the barcode is drastically shrunk and unscannable. In Crystal 11, this issue has been fixed with a couple of registry entries but we...
PROBLEM: When I export to PDF, my images (JPEG, JPG, PNG, BMP) are low resolution or fuzzy. How do I get them clearer and "cleaner" looking? SOLUTION: In Crystal Reports, open the report (RPT file), and go to File, Report Options, and check (turn on...
QUESTION: We operate in a virtual environment. We test and image various machines and deploy them to a production environment. When we do this, it breaks the Report Runner licensing. What can we do? ANSWER: We offer 4 ways to handle licensing in these e...
REPORT RUNNER VIEWER AND REPORT RUNNER BATCH (AND CRYSTAL RUNTIME ENGINE): * PROCESSOR: Intel Pentium III or higher (or equivalent processor) * MEMORY: 256 MB RAM, 1 GB+ recommended * DISK SPACE: 1 GB * OPERATING SYSTEMS: Microsoft XP SP2 or hig...
PROBLEM: I'm having problems logging into MAS 90 (Sage 100). Where do I put the company name to use for login? ANSWER: The company name must be put into the DSN itself. There is no way to enter it into the interface manually. SEE THIS SCREENSHOT: ...
PROBLEM: My reports connect to MySQL. The driver I use is the MySQL 5 driver (myodbc5.dll). ANSWER: The Crystal runtime engine does not work with the MySQL 5 driver. SEE THIS SAP LINK REGARDING MYODBC AND THE MYSQL 5 DRIVER: http://scn.sap.com/thr...
NOTE: The 64-bit edition of our software is available only to INFINITY customers. IMPORTANT: These are NOT pre-requisites for installing the 32-bit edition of Report Runner on 64-bit machines. These are pre-requisites for installing the 64-bit edition o...
SAP has a number of recommended tools for debugging Crystal Reports related DLL issues. The two we recommend from this list the most is Modules and Process Monitor. Follow this link to a KB article on SAP's website: http://scn.sap.com/community/c...
PROBLEM: You have drives that show up in Windows Explorer, but they do not show up in Report Runner Viewer. You may also have drives that show up for one user, but not for another. ANSWER:  We make available the drives that Windows reports back to u...
We allow a lot of customization of Report Runner Viewer using simple INI settings [https://support.jeff-net.com/index.php?/Knowledgebase/Article/View/77/7/how-do-you-configure-the-viewer-with-a-password-and-securelock-it-down]. In a Citrix/Terminal Server...
Q: What Is Global Monitoring? A: Global Monitoring is an optional feature that enables tracking of any-and-all report running within our software. Whether it's running a report in Report Runner Viewer, or running a batch or schedule of reports in Report...
Q: I installed the Enterprise edition of Report Runner Viewer accidentally. How do I uninstall it and use the Standard edition? A: Follow these steps: * Edit your JNRRV.INI [https://support.jeff-net.com/index.php?/Knowledgebase/Article/View/98] file...
PROBLEM: Hyperlinks (URLs) are missing in Excel exports. ANSWER: "Excel Whole Report" will work, but the other export options will not. The data only exports from Crystal Reports are meant for "just the data only" and no extra formatting. That's w...
PROBLEM: You're getting an error 1064 in Crystal Reports or Report Runner, unable to log into and/or connect to database, and you use MySQL. ANSWER: Make sure you do NOT have a dash in your database/table/schema. For example "jn-database" will cause...
There are a number of keyboard short-cuts when Viewer window is selected. --- CTRL-P : Print CTRL-E : Export CTRL-M : Mail CTRL-R : Refresh CTRL-A : Enable Auto-Refresh and Set Refresh Time (You Can Also Right-Click in Bottom Blue Bar Area) ...
PROBLEM: Report output is not formatted correctly (whether printed or saved to PDF). Items are misaligned, completely unreadable (garbage output), or certain fonts are not displaying cleanly. You might even have poundsigns/hashtags where numbers should ...
First off, make sure you've configured your mail settings. If you've never configured them, mail will not work at all. In Report Runner Batch, go to your Global Options/Settings, and click the Mail tab. Follow the instructions and TEST your mail settings....
This is a list of registry settings the originally came from this link provided by SAP [http://ow.ly/NINSW]... --- * Crystal Reports 9 * Crystal Reports 10 * Crystal Reports XI * Crystal Reports XI Release 2 * Crystal Reports 2008 * SAP C...
Setting your license is super simple. The hardest part is copying the long key... after that... copy, paste, apply. Easy! When you order a new license or renew a license, you will receive an email from us. There will either be a text file (.TXT) or lice...
PROBLEM: Crystal Reports Fields Are Chopped Off Showing ##### instead of the full field value. --- ANSWER: This is not a setting in our software (and it's not a bug either). It's a Crystal Reports formatting issue. You need to widen the field us...
ERROR MESSAGE: Configuration Parser Error - Error Parsing C:WindowsMicrosoft.NETFrameworkv4.0.30319ConfigMachine.Config Parser Returned Error Code 0x80070005 --- FIX: The issue is permissions access to the machine.config file in the .Net folder....
INQUIRY: How do I set up or configure my Office365 SMTP Server for Report Runner Viewer or Report Runner Batch? --- SOLUTION: * Set your SMTP server to smtp.office365.com * Set your email account to whatever it is (bob@jeff-net.com) * Set yo...
PROBLEM: Your PC can not reach our licensing server due to a firewall or some other internal policy. You need to configure a proxy server. --- ANSWER: In the file jnrr_license.ini, you can configure your proxy server settings. This file is found i...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN UPGRADED TO GREATER THAN SERVICE PACK 20 (SP20) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP20 OR LOWER/PREVIOUS TO BE INSTALLED." --- STEP 1: If you are getting the above message, please do...
"ERROR: YOUR CRYSTAL RUNTIME ENGINE HAS BEEN DOWNGRADED TO LESS THAN SERVICE PACK 21 (SP21) AND THE APPLICATION IS EXPECTING CRYSTAL RUNTIME ENGINE SP21 OR GREATER TO BE INSTALLED."  --- STEP 1: If you are getting the above message, please download ...
Q: We send a lot of emails with Crystal Reports attached from Report Runner Viewer. Is there a way to set a default Subject and/or set a default message or signature? A: Follow these steps: * Edit your JNRRV.INI [https://support.jeff-net.com/index.p...
PROBLEM: Report Runner or Crystal Reports is showing an error from a formula of DivideByZero (divide by zero). SOLUTION: That "DivideByZero" message is actually an error in the report (not anything with our Report Runner software). DivideByZero occ...