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Knowledgebase : Sales and Licensing
   

This document is written to remove any grey areas in our licensing and support policies. This is not a "legal jargon" document. It is an attempt to give an extra clear, detailed, explanation of what is covered in your licensing, what we will and will not ...
QUESTION: I need to renew my license. How do I do that? ANSWER: Click on Products [1], then click on the product you want to renew. Once your selected product page displays, on the right you will see an option to renew your license. Click on that link. ...
INQUIRY: I placed an order, but I have not received my CD EXPLANATION: We do not ship CDs for orders. All of our software is downloaded from our site and licensed electronically. We recommend going to the page of the product you ordered to download the s...
INQUIRY: I need help with ordering your product.   SOLUTION: If during our business hours, look for our Live Chat to be online. You may also call us and press extension #1 for Sales. We are happy to answer your questions. Also, we have a number of p...
QUESTION: I have placed an order, and I am sure the order went through. I have not heard from anyone. What's next?  ANSWER: Once we get confirmation of your order, you will receive an email from us (sometimes immediate, but always within 24 hours) ...
QUESTION: I need pricing or a quote for one of your software products ANSWER: We do not hide our pricing. It is available on all of our product pages and/or the web store. Pricing for all products is listed on the information page under the "Pricing" hea...
INQUIRY: I need an invoice for my order so I can get reimbursed. SOLUTION: When we process your order, you will receive an invoice in PDF format. If you're looking for an invoice so you can pay by check or issue a PO, you can simply change the default ch...
QUESTION: Do you accept Purchase Orders (POs)? ANSWER: Yes, as long as you are a customer in "good standing" with us, we will accept your purchase orders. There is a $750 minimum order amount for purchase orders, and purchase orders must be signed. Not...
INQUIRY: I would like to place another order with you and have you charge me using the credit card you used last year. SOLUTION: We do not retain your credit card information. We may change this in the future, but for now, we have no way or 're-charging'...
INQUIRY: I do not want to enter my credit card online. I want you to take it by phone. SOLUTION: Yes, simply call us, and we will handle your order by phone. That said, you can still place your order online. When it comes time to check out, choose _Invoi...
QUESTION: Can I pay by check? ANSWER: Yes, place your order online, and when you check out, change the default credit card payment option to "Invoice Me". We will accept your order and wait for you to mail us a check. Our address is listed on our Contac...
QUESTION: Is there a way to get volume discounts on licensing? ANSWER: For Report Runner Viewer, it's already built into the webstore. The more you buy, the less your licenses will cost. You might ask, well if I buy 15 now and 10 later, can I get the 25...
Effective August 1, 2012, we have increased pricing of legacy software (versions 8.5, 10, 11, and 2008). We are increasing prices to cover additional costs of licencing time and support. THERE ARE NO ADDITIONAL LICENSING COSTS TO MOVE TO THE NEW RELEASE (...
QUESTION: Other than your posted licensing costs and renewal costs (if not a lifetime license), are there ANY other costs or fees to be aware of? ANSWER: In general, no. We include all licensing, support, and upgrades in our licensing costs, but there a...
QUESTION: I am a current customer using Report Runner Batch... can I get a temp license for testing or a license for a backup server? ANSWER: First off, when you install our software on a new machine for the 1st time, it will run for 3 unique (not seque...
QUESTION: We operate in a virtual environment. We test and image various machines and deploy them to a production environment. When we do this, it breaks the Report Runner licensing. What can we do? ANSWER: We offer 4 ways to handle licensing in these e...
REPORT RUNNER VIEWER AND REPORT RUNNER BATCH (AND CRYSTAL RUNTIME ENGINE): * PROCESSOR: Intel Pentium III or higher (or equivalent processor) * MEMORY: 256 MB RAM, 1 GB+ recommended * DISK SPACE: 1 GB * OPERATING SYSTEMS: Microsoft XP SP2 or hig...
Q: What Are The Differences Between the FREE and Paid Licenses? A: We have a cross-reference/list of the differences with all editions listed near the bottom of each product page in the pricing area. Viewer: http://jeff-net.com/products/crystal-report...
We receive a lot of requests for paperwork as it relates to ordering. Please note the following: * We will forward a pre-signed, current-year W-9 in PDF format to any company that requests it. * We will NOT sign a new W-9 or alternate W-9 form. * ...
Setting your license is super simple. The hardest part is copying the long key... after that... copy, paste, apply. Easy! When you order a new license or renew a license, you will receive an email from us. There will either be a text file (.TXT) or lice...
PROBLEM: Your PC can not reach our licensing server due to a firewall or some other internal policy. You need to configure a proxy server. --- ANSWER: In the file jnrr_license.ini, you can configure your proxy server settings. This file is found i...