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Feb
14

Until further notice, only Crystal runtime service packs up to and including SP20 are supported. SP21 and SP22 of the Crystal runtime engine will BREAK Report Runner. You will get no message; it simply will not start.

SAP made a major change to these two service packs (and later), and it will require a core modification to our software to support it. We are working on it, and we expect it will be 1-2 weeks.

If you are a Sage customer, it seems they have a new release that requires SP21 or later. If you have Report Runner on the same machine, again, it will break Report Runner. Until we finish our update, you will either need to hold off on the Sage update or run Report Runner on a different machine.

 

 


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Dec
3
Version 2016.265 Released - Report Runner Batch and Report Runner Viewer
Posted by Jeff-Net Fan Support on 03 December 2017 07:19 PM

Batch:

  1. Updated: Added 3 additional AppData directories to monthly auto-backups (Event Server, Form Scripts, and Newsletters). Note, backing up the Event Server directory allows us to auto-backup your Web Portal reports and templates.
  2. Updated: Additional log file messages added related to mail attachments
  3. Updated: New default evaluation license key embedded

Viewer:

  1. Two new JNRRV.INI settings added to customize Viewer; LockID=0|1 and LockPassword=0|1; this was added to allow the ID/password fields to be locked, but allow access for users to still change DSN and Database settings.
  2. Updated: Additional log file messages have been added
  3. Updated: The FREE reportrunner.com mail server has been updated (again). We needed to make another change since the last release.
  4. Updated: New default evaluation license key embedded

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This update is not considered critical, but our last release 2016.260 was/is. If you are not updated to at least 2016.260, you MUST update.

https://jeff-net.com/downloads

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* Again, if you are not on at least 2016.260, this is a CRITICAL update due to the licensing server change. We have a new licensing server as of 2016.260, and we are unable to set or fix licensing unless you update.


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Oct
16
Older Excel-Based Reports Breaking Due To Windows Update On October 10, 2017
Posted by Jeff-Net Fan Support on 16 October 2017 03:26 PM

It appears a Windows update from last week is breaking older Excel-based reports. This is NOT a bug in our software, and it is not something we have any control to fix. The issue is a missing/changed/updated/broken Excel driver (and it appears to be an older, JET/MDAC 3.6 driver). We have been unable to determine if the driver has been removed or simply changed/broken.

We have had three different customers report this issue so far. 

If you Google search "windows update tuesday october 10 2017, excel", you will find some discussions on applications that read Excel data files breaking due to the update.

10/17/17 Update:

This Microsoft forum discussion acknowledges the problem:

https://social.msdn.microsoft.com/Forums/en-US/2feac7ff-3fbd-4d46-afdc-65341762f753/odbc-excel-driver-stopped-working-with-unexpected-error-from-external-database-driver-1

This SAP article acknowledges the problem:

https://apps.support.sap.com/sap/support/knowledge/public/en/2548907

We imagine Microsoft will fix this issue in a future update. In the meantime, if you want to fix this issue, you'll probably have to upgrade the driver the report uses and/or reconfigure the data connection with new driver (in Crystal Reports, Database, Set Location, then UPDATE to a New connection).

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Some users have rolled back update KB4041676 on Windows 10 or KB4041681 on Windows 7 to fix the issue. This is obviously not a permanent solution, though.


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Sep
3
Version 2016.5j Released - Report Runner Web Portal
Posted by Jeff-Net Fan Support on 03 September 2017 01:18 PM

We have a number of new, key features in this new release!

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Web Portal

  1. New - Search has been added to all screens/forms in the ADMIN interface. Easily search/filter reports, groups, and users.
  2. New - Ability to optionally assign a specific output format to a specific report; previously you could only assign PDF only or allow the user to choose
  3. New - Ability to optionally set any report for email only or view only
  4. New - Clone an existing report
  5. New - Filter SQL-based queries based on user values (jnUserValue1-3 and jnUserName); this enables you to, for example, run a SQL query that prompts a user to choose an invoice number (but only invoices applicable to that user are shown)
  6. New - Ability to optionally password protect ADMIN interface by setting a password in web.config file (key is "adminpassword"); previously you had to do it using Windows security/authentication
  7. Update - Adding a new report will NOT default to first template in list; loading of template is prevented until template is chosen
  8. Update - ADMIN interface/icons tweaked to be a little cleaner and modern; you can see new interface at our test site http://admin.reportrunner.com; also fixed a few typos and interface inconsistencies.
  9. Update - ADMIN interface, footer area, updated to show key paths and directories from web.config file
  10. Update - Source code has been formatted to be more easily readable
  11. Update - End user interface is now 100% generic "out-of-the-box"; no Jeff-Net branding, a generic Web Portal logo, and a grey background; you can see this new interface at our test site http://reports.reportrunner.com; you can still customize the end user interface of course
  12. Bug Fix - XML support files (INI, header, and footer) are now copied if report is run via the command line

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This update is not critical, but it is very recommended.

Five important notes about updating:

  1. Your data files (reports, users, string customizations) are 100% safe
  2. Your custom CSS changes and customizations are NOT safe. We have many CSS changes in this release due to our modernizing of messages so any custom CSS you've coded will need to re-done. As long as you have a backup of your current Web Portal installation, we can easily help you if you have problems re-doing the old look of your portal.
  3. We have not updated the installation/manual documentation regarding these new features. We will get that done soon.
  4. Make sure you've downloaded the latest update for Report Runner Batch, version 2016.260 (or later)
  5. Make sure you've downloaded the latest update for Report Runner Event Server, version 2016.65 (or later)

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Web Portal downloads are not publicly posted on our website. Your original download link has been updated with the 2016.5j release (so just re-download the installer). This release has been posted there for a week as we've been testing. If your ADMIN interface footer already states you have 2016.5j, you do NOT need to update. If you do not have the download URL for Web Portal, just reply to this news release to request it (it will auto-open a ticket) or open a ticket manually.

 

 


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Aug
3
Version 2016.260 Released - Report Runner Batch and Report Runner Viewer (*CRITICAL)
Posted by Jeff-Net Fan Support 1 on 03 August 2017 02:05 PM

Batch:

  1. NEW: An automated log file cross-reference (XREF) to easily see which log file goes with which scheduled batch. (Please, no clapping or loud cheering!) The XREF can be found in the log file directory with a naming standard of YYYY-MM-XREF.txt. It is created on a monthly basis. It will list the date and time, type of log, the XML file name, and log file name. Note, if you use Event Server or Web Portal, this log file will also log events and reports and the applicable log file, too. 
  2. Updated: Additional log file messages have been added
  3. Updated: We are now utilizing a new licensing server. This is ANOTHER new server from our last 2016.250 release. The new web call to this web service uses the URL licensing.jeffnetwebservice.com (it used to be license2013.reportrunner.com). Due to this, you MUST update to this release to be able to activate future licenses. The "license2013" server/service will be unavailable as of September 1st, 2017.

Viewer:

  1. NEW: Added a new INI setting to disable the prompt "Would you like to reuse parameter values?". Some users ALWAYS enter new values when refreshing reports, so there is never a need to reuse parameter values. With this setting, that prompt is bypassed, therefore saving you an extra click on each refresh. We have created an INI option (SuppressParameterRefreshPrompt=1) to enable this feature under [Options]. 
  2. NEW: An automated log file cross-reference (XREF) to easily see which log file goes with which reports ran via command line (only command line reports are logged). The XREF can be found in the log file directory with a naming standard of YYYY-MM-XREF.txt. It is created on a monthly basis. It will list the date and time, type of log, the report name, and log file name. 
  3. Updated: The default export directory list has been increased from 5 to 20. You can now configure up to 20 default export directories.
  4. Updated: Additional log file messages have been added
  5. Updated: The FREE reportrunner.com mail server has been updated. Note, if you have any issues after updating, please make sure MailPort setting under [Options] in JNRRV.INI is set to 587.
  6. Updated: We are now utilizing a new licensing server. This is ANOTHER new server from our last 2016.250 release. The new web call to this web service uses the URL licensing.jeffnetwebservice.com (it used to be license2013.reportrunner.com). Due to this, you MUST update to this release to be able to activate future licenses. The "license2013" server/service will be unavailable as of September 1st, 2017.

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Due to the licensing server update, this update is considered CRITICAL. You can download 2016.260 here:

https://jeff-net.com/downloads

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* Again, we are considering this a CRITICAL update due to the licensing server change. You have until the end of the month to update. This is a CRITICAL update due to licensing; NOT due to a bug of any type.

 


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